FAQs

After logging into your account online, select the suffix name description you would like to view. At the top of the page under the suffix name, you’ll see a list including your balance, available balance, checking account number, and a total of any “Hold Amounts” on that account. You can also view a list of holds by selecting the “Holds” tab located next to the “Transaction History” tab of the suffix you are viewing.

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The available balance is the amount that is left after any pending holds that are waiting to post to your account.

The dollar that is held on accounts is most likely a gas station purchase. When you use your debit card at a gas station, they hold $1.00 to see if the account is valid. The total amount is what will eventually come through.

If you find a dollar is being held on your savings account, that is simply the necessary dollar required for membership to the Credit Union.

Yes – you can do this just like you would transfer money from savings to checking. Login to your account online and select “Transfers” at the top of the page. From there, select “Account Transfer” and select what loan you would like to add on to and where you would like it to go.

The activation code is an additional security measure that eliminates and replaces the email verification process. A subscriber is prompted to choose to receive an activation code either through the subscriber’s telephone, mobile device, or email, and it is delivered within seconds of adding a person, individual, bank or credit union payee. Once received, a subscriber must input the activation code during the login session in which it is received to verify the payee and make the payee eligible to receive payments.

The security key is created by the subscriber during the initial signup. The security key appears briefly upon accessing Online Bill Pay and provides verification to the subscriber that he or she is accessing the legitimate bill pay and not a counterfeit website. If you do not see the security key you created, please contact Bill Pay subscriber support or CCCU’s phone center for help ensuring the security of your information.

The challenge phrases provide an additional measure of security for verifying a subscriber’s identity for certain types of transactions performed online. Subscribers must respond to a minimum of three (3) challenge questions.

Account history is available for the previous eighteen months.

Cleared check inquiry searches are available in the member’s account history for the previous eighteen months.

Several settings within Internet Explorer or other web browsers can interfere with viewing and accessing your account online. If you are experiencing problems viewing Cascade Community CU’s Online Access, please contact our phone center at 541-672-9000 for assistance.