After logging into your account online, select the suffix name description you would like to view. At the top of the page under the suffix name, you’ll see a list including your balance, available balance, checking account number, and a total of any “Hold Amounts” on that account. You can also view a list of holds by selecting the “Holds” tab located next to the “Transaction History” tab of the suffix you are viewing.
The available balance is the amount that is left after any pending holds that are waiting to post to your account.
The dollar that is held on accounts is most likely a gas station purchase. When you use your debit card at a gas station, they hold $1.00 to see if the account is valid. The total amount is what will eventually come through.
If you find a dollar is being held on your savings account, that is simply the necessary dollar required for membership to the Credit Union.
Yes – you can do this just like you would transfer money from savings to checking. Login to your account online and select “Transfers” at the top of the page. From there, select “Account Transfer” and select what loan you would like to add on to and where you would like it to go.
The activation code is an additional security measure that eliminates and replaces the email verification process. A subscriber is prompted to choose to receive an activation code either through the subscriber’s telephone, mobile device, or email, and it is delivered within seconds of adding a person, individual, bank or credit union payee. Once received, a subscriber must input the activation code during the login session in which it is received to verify the payee and make the payee eligible to receive payments.
The security key is created by the subscriber during the initial signup. The security key appears briefly upon accessing Online Bill Pay and provides verification to the subscriber that he or she is accessing the legitimate bill pay and not a counterfeit website. If you do not see the security key you created, please contact Bill Pay subscriber support or CCCU’s phone center for help ensuring the security of your information.
The challenge phrases provide an additional measure of security for verifying a subscriber’s identity for certain types of transactions performed online. Subscribers must respond to a minimum of three (3) challenge questions.
Account history is available for the previous eighteen months.
Cleared check inquiry searches are available in the member’s account history for the previous eighteen months.
Several settings within Internet Explorer or other web browsers can interfere with viewing and accessing your account online. If you are experiencing problems viewing Cascade Community CU’s Online Access, please contact our phone center at 541-672-9000 for assistance.
Members receive their account statements free via our secure website. And other important documents are delivered to you electronically.
There is no charge for our eStatement and electronic document delivery program. In fact, once you’re an eStatement member, you’ll be eligible to receive special credit union product offers via email.
Your eStatement is protected with the latest security features. Cascade Community Credit Union eStatement program uses 256-bit encryption security to ensure that your private information stays private.
You do not need any special computer configuration or software package to access your eStatements—just a computer, a modem, Internet access and an Internet browser that supports 256-bit encryption. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari provide the security encryption required for the Cascade Community Credit Union eStatement program.
Microsoft, Mozilla, Google, and Apple offer free downloads and upgrades of their browsers on their respective homepages. Each icon above will link you to the browser download page.
Your statement can be accessed from the Cascade Community Credit Union Online Access. Login to Online Access and click on eStatements found under the ‘Online Services’ tab’.
Even if you delete the email notification you can access your eStatements at Online Access by clicking on eStatements found under the ‘Online Services’ tab’.
Access to eStatements will be set up within three or four days following the completion of the online enrollment. For this reason, we recommend that you enroll by the 25th of the month to receive your next statement electronically. You will receive an email alerting you when statements are available. Statement archiving begins with the next statement following enrollment.
You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at 541-672-9000 or 800-848-0618 or by secure email using the message portal of Online Access to ask to change your statements back to paper.
We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to the eStatement menu from Cascade Community Credit Union Online Access.
How can I get a paper copy of my statement?
You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:
- Selecting File/Print from the menu bar at the top of the eStatement screen;
- Clicking on the Printer-Friendly Text Only View option under the masthead; or
- Clicking on the Download Statement as PDF file option under the masthead.
(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)
You may also request a paper copy of your statement. A fee applies to any paper copies you request as set forth on our current Fee Schedule.
Yes, any member or signer on the account can enroll an account in electronic document delivery including eStatements.
You can contact a credit union representative by calling 541-672-9000 or 800-848-0618; or email using the secure Online Access messaging portal.
Your eStatement will be available approximately the first week of the month.
The Cascade Community Credit Union eStatement program will archive up to 24 monthly statements beginning after the date of enrollment in the eStatement program.
Cascade Community Credit Union eStatements can be saved as a text file and imported into Microsoft Word or another text program.