{"id":756,"date":"2020-09-25T23:32:47","date_gmt":"2020-09-25T23:32:47","guid":{"rendered":"https:\/\/www.cascadecu.org\/?page_id=756"},"modified":"2023-09-12T15:34:32","modified_gmt":"2023-09-12T15:34:32","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.cascadecu.org\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n\t\t How do I check the holds on my account?<\/a>\n\t\t <\/div>\n\t\t
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After logging into your account online, select the suffix name description you would like to view. At the top of the page under the suffix name, you\u2019ll see a list including your balance, available balance, checking account number, and a total of any “Hold Amounts” on that account. You can also view a list of holds by selecting the “Holds” tab located next to the “Transaction History” tab of the suffix you are viewing.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Why is the available balance different from the regular balance?<\/a>\n\t\t <\/div>\n\t\t
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The available balance is the amount that is left after any pending holds that are waiting to post to your account.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Why is there a dollar held on my account?<\/a>\n\t\t <\/div>\n\t\t
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The dollar that is held on accounts is most likely a gas station purchase. When you use your debit card at a gas station, they hold $1.00 to see if the account is valid. The total amount is what will eventually come through.<\/p>\n

If you find a dollar is being held on your savings account, that is simply the necessary dollar required for membership to the Credit Union.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Can I add onto my Anytime Money Line or HELOC through Online Access?<\/a>\n\t\t <\/div>\n\t\t
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Yes – you can do this just like you would transfer money from savings to checking. Login to your account online and select “Transfers” at the top of the page. From there, select “Account Transfer” and select what loan you would like to add on to and where you would like it to go.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What is the activation code required when setting up some types of payees?<\/a>\n\t\t <\/div>\n\t\t
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The activation code is an additional security measure that eliminates and replaces the email verification process. A subscriber is prompted to choose to receive an activation code either through the subscriber’s telephone, mobile device, or email, and it is delivered within seconds of adding a person, individual, bank or credit union payee. Once received, a subscriber must input the activation code during the login session in which it is received to verify the payee and make the payee eligible to receive payments.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What is the security key that is requested when signing up for Online Bill Pay?<\/a>\n\t\t <\/div>\n\t\t
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The security key is created by the subscriber during the initial signup. The security key appears briefly upon accessing Online Bill Pay and provides verification to the subscriber that he or she is accessing the legitimate bill pay and not a counterfeit website. If you do not see the security key you created, please contact Bill Pay subscriber support or CCCU’s phone center for help ensuring the security of your information.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What is the purpose of the challenge phrases?<\/a>\n\t\t <\/div>\n\t\t
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The challenge phrases provide an additional measure of security for verifying a subscriber’s identity for certain types of transactions performed online. Subscribers must respond to a minimum of three (3) challenge questions.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How much account history is available within Digital Banking?<\/a>\n\t\t <\/div>\n\t\t
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Account history is available for the previous eighteen months.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How far back are cleared check inquiries available online?<\/a>\n\t\t <\/div>\n\t\t
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Cleared check inquiry searches are available in the member’s account history for the previous eighteen months.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Are there settings within Internet Explorer that are required for viewing my account online?<\/a>\n\t\t <\/div>\n\t\t
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Several settings within Internet Explorer or other web browsers can interfere with viewing and accessing your account online. If you are experiencing problems viewing Cascade Community CU’s Online Access, please contact our phone center at 541-672-9000 for assistance.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t<\/div>\n

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eStatement FAQs<\/h1>\n<\/div>\n
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\n\t\t What information is available through the Cascade Community Credit Union electronic document delivery program?<\/a>\n\t\t <\/div>\n\t\t
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Members receive their account statements free via our secure website. And other important documents are delivered to you electronically.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How much does Cascade Community Credit Union electronic document delivery program cost?<\/a>\n\t\t <\/div>\n\t\t
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There is no charge for our\u00a0eStatement and electronic document delivery program. In fact, once you’re an eStatement member, you’ll be eligible to receive special credit union product offers via email.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Is my eStatement membership account information protected from others viewing it?<\/a>\n\t\t <\/div>\n\t\t
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Your\u00a0eStatement is protected with the latest security features.\u00a0Cascade Community Credit Union eStatement program uses 256-bit encryption security to ensure that your private information stays private.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What kind of computer equipment and program is needed to access a Cascade Community Credit Union eStatement?<\/a>\n\t\t <\/div>\n\t\t
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You do not need any special computer configuration or software package to access your\u00a0eStatements\u2014just a computer, a modem, Internet access and an Internet browser that supports 256-bit encryption. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari provide the security encryption required for the\u00a0Cascade Community Credit Union eStatement program.<\/span><\/p>\n

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\n\t\t How do I get an Internet browser version to access my account information and eStatement?<\/a>\n\t\t <\/div>\n\t\t
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Microsoft, Mozilla, Google, and Apple offer free downloads and upgrades of their browsers on their respective homepages. Each icon above will link you to the browser download page.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How do I view my eStatement?<\/a>\n\t\t <\/div>\n\t\t
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Your statement can be accessed from the\u00a0Cascade Community Credit Union\u00a0Online Access<\/a>. Login to\u00a0Online Access and click on\u00a0eStatements found under the ‘Online Services’ tab’.<\/a><\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What if I accidentally delete my email notification that my statements are ready? Can I still view them?<\/a>\n\t\t <\/div>\n\t\t
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Even if you delete the email notification you can access your\u00a0eStatements at\u00a0Online Access<\/a>\u00a0by clicking on eStatements found under the ‘Online Services’ tab’.<\/a><\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t Can I view my eStatement immediately after signing up?<\/a>\n\t\t <\/div>\n\t\t
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Access to\u00a0eStatements will be set up within three or four days following the completion of the online enrollment. For this reason, we recommend that you enroll by the 25th of the month to receive your next statement electronically. You will receive an email alerting you when statements are available. Statement archiving begins with the next statement following enrollment.<\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?<\/a>\n\t\t <\/div>\n\t\t
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You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at\u00a0541-672-9000<\/a> or 800-848-0618<\/a> or by secure email using the message portal of\u00a0Online Access<\/a>\u00a0to ask to change your statements back to paper.
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\n\t\t Can I have my eStatement email notification sent to two different email addresses?<\/a>\n\t\t <\/div>\n\t\t
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We can only send your\u00a0eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to the\u00a0eStatement menu from\u00a0Cascade Community Credit Union\u00a0Online Access<\/a>.<\/a><\/p>\n<\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t\t <\/div>\n\t \t\t\t\t\t\t\t\t

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\n\t\t How can I get a paper copy of my statement?<\/a>\n\t\t <\/div>\n\t\t
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How can I get a paper copy of my statement?<\/p>\n

You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:<\/p>\n