Frequently Asked Questions

What is a credit union?

Credit unions are not-for-profit financial cooperatives serving members who share something in common, such as employment, association membership, or residence in a particular geographic area. More than 79 million U.S. consumers are member-owners of—and receive all or part of their financial services from—the nation's more than 7,000 federally insured credit unions. Learn more about joining a credit union from the National Credit Union Administration or see a comparison between Credit Unions vs Banks to discover more about the credit union difference.

What is the credit union philosophy?

Credit unions are democratically owned and controlled institutions based on "people helping people" principles. And, Cascade Community takes the popular credit union motto of "not for profit, but for people" to heart.

What is the credit union structure?

Credit union Boards of Directors are elected by members; each member has an equal vote, regardless of how much he or she has on deposit. Only members may serve as Directors, and Directors serve without pay. Credit unions have no outside stockholders, so after reserves are set aside, earnings are returned to members in the form of higher dividends on savings, lower loan rates and lower cost services.

Who can join Cascade Community Credit Union?

As the only financial institution headquartered in Douglas County, Cascade Community Credit Union is committed to serving the local community. Those who have an affiliation with Douglas County (live, work, club/association member, etc.), or whose family members are existing CCCU members are eligible to join the credit union.


Products and Services FAQs


What is CCCU’s routing & transit number? What is my complete account number?

All the information you need to know is on your check, as follows: check image


How do I check the holds on my account?

After logging into your account online, select the suffix name description you would like to view. At the top of the page under the suffix name, you’ll see a list including your balance, available balance, checking account number, and a total of any "Hold Amounts" on that account. You can also view a list of holds by selecting the "Holds" tab located next to the "Transaction History" tab of the suffix you are viewing.

Why is the available balance different from the regular balance?

The available balance is the amount that is left after any pending holds that are waiting to post to your account.

Why is there a dollar held on my account?

The dollar that is held on accounts is most likely a gas station purchase. When you use your debit card at a gas station, they hold $1.00 to see if the account is valid. The total amount is what will eventually come through.

If you find a dollar is being held on your savings account, that is simply the necessary dollar required for membership to the Credit Union.

Can I add onto my Anytime Money Line or HELOC through Online Access?

Yes - you can do this just like you would transfer money from savings to checking. Login to your account online and select "Transfers" at the top of the page. From there, select "Account Transfer" and select what loan you would like to add on to and where you would like it to go.

What is the activation code required when setting up some types of payees?

The activation code is an additional security measure that eliminates and replaces the email verification process. A subscriber is prompted to choose to receive an activation code either through the subscriber's telephone, mobile device, or email, and it is delivered within seconds of adding a person, individual, bank or credit union payee. Once received, a subscriber must input the activation code during the login session in which it is received to verify the payee and make the payee eligible to receive payments.

What is the security key that is requested when signing up for Online Bill Pay?

The security key is created by the subscriber during the initial signup. The security key appears briefly upon accessing Online Bill Pay and provides verification to the subscriber that he or she is accessing the legitimate bill pay and not a counterfeit website. If you do not see the security key you created, please contact Bill Pay subscriber support or CCCU's phone center for help ensuring the security of your information.

What is the purpose of the challenge phrases?

The challenge phrases provide an additional measure of security for verifying a subscriber's identity for certain types of transactions performed online. Subscribers must respond to a minimum of three (3) challenge questions.

How much account history is available within Online Access?

Account history is available for the previous eighteen months.

How far back are cleared check inquiries available online?

Cleared check inquiry searches are available in the member's account history for the previous eighteen months.

What is the RSA dual authentication?

RSA dual authentication is a system for providing additional security for member's account information. Initially, a member is prompted to select one question from each of five groups of questions for a total of five security questions. Certain transactions performed online will result in the system prompting the member to respond to two of these security questions for identity verification before the transaction can be completed.

Are there settings within Internet Explorer that are required for viewing my account online?

Several settings within Internet Explorer or other web browsers can interfere with viewing and accessing your account online. If you are experiencing problems viewing Cascade Community CU's Online Access, please contact our phone center at 541-672-9000 for assistance.

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