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If you have any other questions, please
e-mail us or call
us at
(541) 672-9000 during business hours.
What is
WebTeller?
WebTeller lets you get information about your
CCFCU account and perform select transactions using any computer with Internet access.
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What are
WebTeller’s operating hours?
24 hours a day, seven days a week.
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What kind of browser do I need?
Your browser should support 128-bit encryption. We recommend Netscape Navigator or Microsoft
Internet Explorer version 3.0 or higher.
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How do I access
WebTeller?
Go to http://www.cascadecu.org and click on the
WebTeller button. Enter your CCFCU account number and Personal Identification Number (PIN).
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How much does
WebTeller cost?
There is no fee for using WebTeller.
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What kind of transactions can I perform using
WebTeller?
You’ll be able to:
- See current account balances
- Transfer funds from one account to another (for example, from savings to checking)
- Request withdrawals (a check will be mailed to you)
- Make loan payments
- Get year-to-date dividend and interest paid information
- See when your next loan payment is due
- Get the payoff amount for your loans
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When are transactions posted?
This is a real-time system, so your transactions are effective immediately.
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Is
WebTeller secure?
We use the most sophisticated firewalls and encryption software currently available. It would be extremely difficult for anyone to intercept data, and virtually impossible to decode it.
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Is there a certain format for entering dollar figures?
Enter the dollar amount in the following format:
5.00 (no dollar sign)
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I got a "Problem signing on" message. What happened?
If you don't know your account number
or PIN, please email
the credit union for assistance.
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What does "Connection has expired" mean?
For security purposes, your connection to
WebTeller shuts off automatically if there is no activity for 15 minutes.
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Can I download my account data to my personal financial software?
Yes. You can download info to Quicken® or Microsoft Money®. Simply click on the "Download" button.
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How far back does my transaction history go?
You can retrieve account information as far back as the previous
4 months.
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Are there restrictions on
WebTeller transfers as there are on other electronic transactions?
Yes. Federal Regulation D limits transfers from each of your Share Savings Accounts made through
WebTeller to a maximum of six per month, while you may make unlimited transfers from checking.
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Are there any dollar limits on transfers done through
WebTeller?
No. Transfers on WebTeller
are subject only to availability of funds.
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Are there any accounts I can’t access through
WebTeller?
Yes; Certificates, IRAs and Visa cannot be processed online.
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