Contact Us

Just pick up the phone or maneuver your mouse to get in touch with us.  We're always here to answer questions, or help you out of a jam if you run into a problem along the way.

E-mail:
Have a general question?  Send us an e-mail at info@cascadecu.org, and we'll get right back to you.  If you need to send us confidential, personal information, click here to access our secure e-mail portal.

Phone Center:   
541-672-9000 

Fax:  
541-673-0072

Hours: Monday 9:00am-5:00pm
Tues - Thurs 10:00am - 5:00pm
Friday 10:00am - 6:00pm

Loan Center: 541-672-9000

Hours: Monday 9:00am-5:30pm
Tues - Thurs 10:00am - 5:30pm
Friday 10:00am - 6:00pm

Or, toll-free at 800-848-0618 when you're out of town.

You may also access your account information by calling our Touch Tone Teller at:
541-440-9166 or toll free at 855-304-8788. 

Lost or stolen Visa Credit Card 1-866-393-0823

Lost or stolen Visa Debit Card 1-800-754-4128

After hours Lost or stolen Visa Debit Card 1-888-241-2510
or 909-941-1398 (International)  Collect Calls OK

Lost or stolen ATM card Please call us during normal business hours

You can also directly contact one of our friendly loan officers:

Sharon Stephens, Lending Vice President, 541-464-6809, MLO 403674
Kim Mendenhall, Senior Loan Officer, 541-464-6806, MLO 403671
Diane Smith, Senior Loan Officer, 541-464-6803, MLO 403672
Kaileen Stebbins, Senior Loan Officer, 541-464-6805, MLO 403673
Jaeme Leaton, Loan Officer, 541-464-6804, MLO 403670
Pati Wambolt, Loan Officer, 541-464-6808, MLO 403675
LouEllen Boggs, Senior Loan Officer, 541-464-6893, MLO 403667
Caden Carr, Loan Officer, 541-464-6870, MLO 403668

Mailing address:
Cascade Community FCU
PO Box 1166
Roseburg, Or 97470

Our Holiday Closures include: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.